Frequently asked questions.

We strive to create an amazing, bespoke bike tour experience for each and every one of our customers. That means doing everything possible to make our tours a fun, exciting, and memorable experience.

Don’t see an answer to your question? Get in touch with our team!

  • E-Bikes are great choice for all events.

  • Please review our Cancellation Policy and contact us if you have any questions.

  • YES! We have just purchased several sizes of high quality Specialized e-bikes for our fleet. We also have hybrids. Contact Sharon to reserve.

  • Yes, to both. Amtrak has two trains that come in daily, and you disembark right in front of our host hotel. We can assist you with transporting your luggage. If you prefer to fly, Roanoke has many daily flights from several large metropolitan areas including Atlanta, Charlotte, Philadelphia and Chicago. If you cannot get an Uber to the Hotel Roanoke, we will gladly pick you up. It’s a quick drive.

  • Yes! We have a team that is dedicated to supporting you each day so that you stay nourished and hydrated. It’s never a bad idea to bring hydration supplements and light snacks just in case you need an extra boost between comfort stops.

  • Absolutely! We have a team that consists of SAG support, mechanical support and even light medical support. Our communications support is headed by a ham radio wizard, so help is never far away no matter where we ride.

  • This is your vacation, so if you just aren’t feeling it, we can adjust. Options will always be given to SAG forward if you want to shorten your day. We also provide down time each day for you to rest or explore the fun small towns we will be visiting.

  • This is a Tour, not a race. Take your time to stop and take pictures along the way. Each day, you will take in amazing scenery, so we prefer that you don’t hammer past all the beauty around us.

  • As with most cycling events, unless there is lightning, we carry on. We will have ponchos and helmet covers available. For more, visit our Cancellation Policy

  • Each rider should bring two tubes and a working knowledge of how to change a flat tire. We will assist to the best of our ability. Depending on where the SAG driver is, it could take a little bit to get to you. Please have your bike serviced prior to showing up for the ride.

  • That really depends on the day. Some days we will be eating at restaurants, other days, we will provide deli trays for our lunches.

  • Absolutely! We can put anything you need in a SAG vehicle such as food, medicine, spare e-bike battery, etc. We will have a cooler with ice in each SAG vehicle.

  • About one month prior to the Bicycle Tour. We need to verify there are no rock slides or something that could cause us to make changes.

  • We'll be glad to work with you, please use the contact form to let us know you're interested in a payment plan.